15 September 2008

Oh, Naughty Site Meter. Naughty, Indeed.

So all of you using Site Meter know this, but for the rest of you:

Site Meter, which for many years has provided many of us with a service allowing us to see how many hits our website has, from whence they come, and which of our links are clicked on, had a Cunning Plan to update itself, and make its services Even Better.

So this involved Site Meter being down over the weekend, which it mostly was, after which we would all be allowed to move on over to the new platform.

Which some of us did.

And then it turned out the new service sucked, AND that our old statistics -- which they had PROMISED would be moved on over with us -- didn't show up. Or, at least, for me they didn't show up.

So they took the new platform on down and said sorry:

Dear Valued SiteMeter Customers,

As you’re no doubt aware by now, we’ve chosen to roll back our website to the previous “classic” version.

Based on some performance issues we were experiencing along with feedback from the community it appears we have pushed our new site live prematurely.

Our intention is and has always been to offer you, our customer’s better tools and more accurate data. Obviously we fell short of this. The first thing we need to do, moving forward, is to roll out new product releases in parallel to our current platform. This will give everyone a chance to try out, evaluate, and comment on our new concepts.

Last night I could get on to the old site, with my old statistics. So that was fine.

This morning, not only can I not get to my old statistics, I can't even get to the blog, except by switching browsers, cause Site Meter has disappeared from my other browser, taking its version of the blog with it.

So now I wait, whilst the technogeeks slug it out.

Site Meter asked us if we wanted to be part of the Beta testing, now that things didn't work.

Right. Bite me.

What I want to know is, am I still paying for the new service? Or even the old?


CarlBrannen said...

Lubos Motl recently complained about this. Rather bitterly, and with more buzz words, talks about what happened, and gives links to more people complaining.

Pandora said...

Thanks, hon -- I liked Motl's post. Impressive list of complaining technogeeks.

I can get to the blog now through Internet Explorer, though I can still only access my stats through Firefox.

The SiteMeter blog is still on the "Apology" page -- I'm SO looking forward to what they have to say if they try to change things again.